020 8600 9678 proshop@v-tennis.com

Terms & Conditions

This Site is owned and operated by V-Sports Ltd.

V-tennis is the trading name of V-Sports Ltd.

Registered in England 6332704

These terms and conditions include general terms and conditions for use of this Site, terms and conditions relating to the services provided by V-Tennis on the site, pro-shop and on courts.

Please read these terms and conditions carefully. Your use of the Site, the purchase of any Products or Services on this Site or at the pro-shop will be subject to these terms and conditions. You hereby agree to our terms and conditions.

Terms & Conditions

Squads are always subject to availability but V-Tennis will always do its best to accommodate you in your chosen class.

All squads must be prepaid and all clients agree to our 24hr notice policy when cancelling and/or rescheduling. So if you’re booked into a squad, but miss it or cancel with less than 24 hours’ notice, you will be charged for it.

Out of consideration for other members and our coaches, and also for your own safety (the warm-up is an important aspect of each class) please be aware that if you are more than 15 minutes late for a squad, you may not be able to train. 

Squad Bookings are made through our online booking system;

– Visit our website v-tennis.com and select squad booking

– If the online booking system is temporarily unavailable, call 020 8600 9678 (if it is out of opening hours please leave a message and we will get back to you within 24hrs)

– Visit our pro-shop, 36 Bromyard Avenue, London W3 7AU

Children classes require a minimum of three (3) players  in order to take place. We run a low number policy for adult classes. 1 to 3 players – First half the session with the coach on court; second half being organised match pla; 4 or more players: full session with the coach on court. Instructors and classes are subject to change. Squads and Private coaching sessions are valid for 6 months from the date of purchase.

All You Can Squad is a service available through direct debit under the Direct debit Guarantee. Applicants must provide the requested information at the time of setting up the direct debit in order to have their direct debit processed. The information provided will be checked in order for the direct debit to be accepeted. 

Squad Cancellation;

– Due to adverse weather or unforeseen circumstances, V-tennis management might decide to cancel squads. V-tennis decision will be final.

– Decision will be made no later than one (1) hour before the scheduled start time and information will be displayed on the V-tennis website. Signed-up clients will also been informed by an automated email. Clients account will credited accordingly.

Active Aces Programme T&Cs

  • Your child has been booked in a class on a specific day and time for the duration of the term. We ask parents to keep their child in their allocated class. If you need to change day / time, please speak with the coach as soon as possible. We cannot guarantee your child can be moved to another day / time.
  • If your child is unable to attend a class, we are unable to refund you or credit your account for the missed class.
  • Tots / Reds
    • In case of adverse weather, the class will take place indoors (Active Alleys or Gym Studio). In the event we have to cancel a class due to unforeseen circumstances, we will credit your account with an extra session for the following term. Cash refund or squad vouchers cannot be issued.
  • Orange / Green
    • In case of adverse weather conditions and if the squad has to be cancelled by our coach, we will credit your account with an extra session for the following term. Cash refund or squad vouchers cannot be issued.

Important Liability Statement

The information available on or through this Site, and the Services supplied via or in connection with this Site or at V-tennis do not constitute medical advice and it is your responsibility to determine, through obtaining appropriate medical advice, that you are fit and well and that such contents and services are suitable for you. It is not our responsibility to do so. Before commencing any exercise regime, you should consult your doctor.

It is also vital that you supply us with correct information about yourself. We cannot be liable for any incorrect information supplied by you to us. We try to make sure that all information contained on this web site (and provided by us to you as part of any Services or Products) is correct, but, subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action you (your legal representatives, heirs) may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this web site or provided through any Service supplied by us to you.You, your legal representatives and your heirs release waive, discharge and covenant, not to sue V-Sports Ltd and its coaches for any injury or death.


V-Sports Ltd warrants that the Products and Services will be supplied with reasonable skill and care.

Statutory Rights, Refunds and Cancellation

Squads loyalty cards are sold in blocks of 10 sessions. The Client shall not transfer sessions to any other person or permit them to be used by anyone other than the Client. Any assignment, transfer or disposal of sessions is at the sole discretion of V-Sports Ltd and may only be permitted in exceptional circumstances. Squads fees are non-refundable do not have a cash value.Fees may be increased by V-tennis at any time. The Proprietor shall give the Clients not less than 14 days notice prior to any such increases.Any booked sessions must be cancelled at least 24 hours before the scheduled squad or private lesson, in person, online or by telephone. In any other case, the session will be charged and/or deducted from the remainder of the Clients loyalty card or block booking. When you are purchasing a squad or private lesson you are paying for a class and not a coach. Coaches are subject to change without notice.The rights of cancellation and refund and any limitation expressed in these terms and conditions do not affect your statutory rights as a consumer. Refunds in relation to Products or Services may only be credited to the credit or debit card originally used to make the purchase.


In these terms and conditions, the following definitions apply: Services means any information and services ordered and/or provided by V-Tennis through or via the Site or the club and all services offered as part of any squad or private lesson. Any electronic information supplied to you by V-Sports Ltd will constitute part of “Service” not a Product and cancellation rights will apply accordingly. Products” means any products offered for sale on the Site or in the V-tennis pro-shop. Site means the web site at the URL www.v-tennis.com or replacement site(s) from time to time. Use of this Site Generally V-Tennis is the trading name of V-Sports Ltd. As such all reference to V-tennis includes V-Sports Ltd.

Site Usage and Intellectual Property Rights 

You may use the Site for personal and lawful use and in accordance with these terms and you are not allowed to copy or use any material from the Site for any commercial purpose. The intellectual property rights in all contents of the Site and supplied as part of the Products or Services, and in the V-tennis brands trademarks and logos (“Materials”) are owned by V-Sports Ltd. Except to the extent expressly set out in these terms and conditions, you are not allowed to make any copies of any part of any Materials, or remove or change anything on the Site, include or create links to or from the Site without our written authority, or remove or change any copyright, trade mark or other intellectual property right notices contained in any Materials or copies thereof. “V-tennis” is a registered trade mark or application for a registered trademarks owned by V-Sports Ltd. You must not use the V-Tennis brand, logos or marks without written licence.

You must not use the Site to post, upload or otherwise transmit material which is obscene or pornographic, threatening, menacing, racist, offensive, defamatory, infringing of any intellectual property or otherwise unlawful, to harass, stalk, threaten or otherwise violate the rights of others, to misrepresent your identity or status, to hack into this Site or any other related computer system, to make excessive traffic demands, deliver viruses or forward chain letters or similar materials that may reasonably be expected to inhibit other users from using and enjoying the Site or any other web site or damage or destroy the reputation of V-Tennis. V-Sports Ltd accepts no obligation to monitor the use of the Site. However, V-Sports Ltd reserves the right to disclose any information as required by law and/or to remove, refuse to post or to edit any information or materials; to block your access and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions or any breach of applicable law or regulation. V-Sports will also in its absolute discretion fully co-operate with law enforcement and other relevant authorities with respect to any investigation of suspected unlawful activity or violation of network security. You should refresh your browser each time you visit the site to ensure that you download the most up to date version of the Site as we may change the site from time to time.

Your Personal Information

Usage of your personal information is governed by the V-Sports privacy policy, which forms part of these Terms and Conditions.


You are referred to the important liability statement at the top of these terms and conditions. Subject to that statement you agree that your use of this Site and the Service is on an as is and as available basis. On that basis, except as expressly set out in these terms, V-Sports Ltd does not enter into conditions, warranties or other terms in relation to the Site or the Products or the Services (including any implied term relating to quality, fitness for a particular purpose) or any guaranteed or predicted result.The Site may include links to external sites and co-branded pages. V-Tennis has included links to these sites and co-branded pages to provide you with access to information and services that you may find useful or interesting, However, V-Tennis is not responsible for the content of this site and pages or for anything provided by them.  Subject to the important liability statement, V-Sports Ltd is not liable for failure to comply with these terms and conditions due to any event beyond its reasonable control, including, without limitation, the input of incorrect information by you.

Suspension and termination of Service

V-Sports Ltd may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Site from time to time. Access to or use of the Site or any Sites or pages linked to it will not necessarily be uninterrupted or error free.

V-Sports Ltd may terminate the Service immediately in the event you breach any of these terms and conditions or do not pay any sums due to V-Sports Ltd (including if the credit/debit card you use is not valid or does not work for another reason).

Contract Information

No contract will exist in relation to the Services or Products until we have confirmed to you by email the particulars of your order, the value of your order and the Products or Services (as applicable) you have purchased.


Information displayed on the Site or in our pro-shop as to pricing and availability is subject to change by V-Sports Ltd without notice.

Online Price Match Guarantee

Online price match guarantee is only valid for tennis racquets, tennis shoes and tennis luggage until stock lasts.

Online price match guarantee is applicable to UK based sellers (exclude individual sellers), selling online goods in Sterling (£), excludes goods sold on Ebay, Amazon or Gumtree.

Proof of online price must be shown at time of purchase and is only valid/applicable at time of purchase.

This offer cannot be combined with any other offer.


V-Sports Ltd may change these terms and conditions from time to time. By browsing the Site you are accepting that you are bound by the current terms and conditions. You should check these each time you revisit the Site. These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter. These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.


If you have any enquiries email proshop@v-tennis.com

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